Cancellation by
the villa owner/s:
If deemed necessary the Company reserves the right to withdraw or cancel the
villa booking. In this unlikely event you will be offered the choice of
renting another equivalent villa through the Company (subject to availability) with the
price difference payable/refundable as appropriate, or of receiving a full
refund of all monies paid to the Villa Owner. No compensation is payable by
the Company.
Behaviour:
It is your responsibility to ensure that you and the members of your party
do not behave in a way which causes offence or danger to others or which
risks damage to property belonging to others. In such circumstances the
villa owner/s and the Company have the right to terminate arrangements made
on your behalf, in which case the Company's responsibility to you ceases
immediately and there can be no refunds, no payment of compensation and no
reimbursement of any cost or expenses you may incur as a result. Further,
you will be liable to reimburse the Company for any expenses whatsoever it
incurs as a result of your behaviour.
Please note that in Cyprus it is customary in the summer for locals to
have a siesta between the hours of 1.00pm - 4.00pm. Please therefore
ensure that between these hours of common peace, a reasonable level of peace
is observed in and around our villas, especially in the outside areas.
Breakages & Cleanliness:
Our accommodation is made available for letting on the understanding that
the property will be left clean and tidy at the time of checkout and all
personal waste must be removed from the property. It is our policy to
take a nominal security deposit, and the customer will be held responsible for
any damage or breakages to the property, caused by the customer and in the
event of such occurrence, the incident must be reported to the villa owner
or their representative immediately.
A full inventory check will be made upon departure. Customers are not permitted to move any furniture or equipment without prior
written consent from ourselves or the villa owner. In the event of such
permission being granted, it is the customers responsibility to return the
same to its original position before checkout. Under no circumstances must
any property for use inside the property, be moved outside.
Air-Conditioning:
Whether the cost of any air-conditioning is included in the villa price,
or paid for as a supplement, the units must only be used while you are in
the property, with all windows and doors kept closed. Under no
circumstances must the units be left on continuously while the property is
unoccupied. Excessive or reckless use will be charged.
Disturbance:
Any building work which may commence in the local area is outside of our
control, and we cannot be held responsible for any resulting disturbance.
However, should we become aware of any building work which may reasonably be
considered to aversely affect the enjoyment of your holiday we will notify
you as soon as possible, and wherever possible, will offer you the
opportunity to transfer to an alternative property at the advertised price.
Whilst we assure you of our best endeavours to minimize any inconvenience we
regret that we cannot accept any liability in this case. Similarly we cannot
be held responsible or entertain any complaints regarding noise from
aircraft or from any other source outside of our control.
Baby Cots and Extra
Beds:
Most of our villas can provide baby cots and/or extra beds. Please
check with us should this be required. It should be noted that the extra bed
would be of the folding 'camp bed' style and therefore may only be suitable
for a child. Baby cots are usually of the portable 'travel cot' style.
Villa Check-in / Check-out times:
Access to villas will be allowed as far as possible to accommodate your
arrival and departure times, however where arrivals and departures occur on
the same day guests must check out by 11.00am, and guests check in times
will be from 4.00pm to allow for cleaning and preparation of the villa.
Complaints:
Once a villa has been booked and paid for in full, the owner/s details will
be provided and thereafter guests will be liasing directly with the villa
owner/s or their representatives upon arrival at their villa. In the
unlikely event of a problem with your villa occurring, whilst you are
abroad, you must inform the villa owner/s so that the matter can be put
right. If the villa owner/s cannot resolve the problem to your satisfaction,
at the time, you may contact our Company's Office in London by telephoning
(0044) 7768 823798 so that the Company
is given the opportunity to try to assist. All claims must be addressed
directly to the villa owner/s.
Alterations by the Company:
Although the Company makes every effort to ensure that advertised
descriptions are correct, it does not own any of the villas and therefore
cannot control or prevent changes. Although changes to villas advertised are
infrequent, the Company reserves the right to change the description of any
villa or service at any time, in which case we will endeavour to notify you
of all changes before commencement of the booking date, if it is practical
to do so. No compensation will be payable by the Company in such cases. No
claims will be accepted for costs or additional expenses incurred as a
result of any changes.